[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.19.2″ background_color=”#fffde8″ global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.19.2″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n
Our refund and returns policy lasts 30 days for UK purchases, and 60 days for international purchases. If the relevant time period has passed since your purchase, we can’t offer you a full refund or exchange. \u00a0To be eligible for a return, your item must be unused and\u00a0in the same condition that you received it. It must also be in the original packaging.<\/p>\n
Non-returnable items:<\/span><\/p>\n * Perishable goods To complete your return, we require a receipt or proof of purchase and\u00a0the returned product must meet our terms and conditions.<\/p>\n Refunds<\/span><\/p>\n If your item is faulty or damaged, we will offer you an exchange or refund. Please email enquiries@bramblyhedge.com with your proof of\u00a0purchase, outlining the problem with the item.<\/p>\n Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also\u00a0notify you of the approval or rejection of your refund.<\/p>\n If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method\u00a0of payment, within a certain amount of days. Refunds for purchases made with a gift card will be credited back to a gift card, not to cash or other payment methods.<\/p>\n Late or missing refunds<\/span><\/p>\n If you haven’t received a refund yet, first check your bank account\u00a0again. \u00a0Then contact your credit card company, it may take some time before\u00a0your refund is officially posted. \u00a0Next contact your bank. There is often some processing time before a\u00a0refund is posted.<\/p>\n If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@bramblyhedge.com.<\/p>\n Sale items<\/span><\/p>\n Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n Exchanges<\/span><\/p>\n We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@bramblyhedge.com<\/p>\n Shipping returns<\/span><\/p>\n You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. If you receive a refund for a faulty item, the cost of return shipping will be added to your refund.<\/p>\n Depending on where you live, the time it may take for your exchanged product to reach you may take up to two weeks.<\/p>\n If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.<\/p>\n Need help?<\/span> [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Refund and Returns Policy Overview Our refund and returns policy lasts 30 days for UK purchases, and 60 days for international purchases. If the relevant time period has passed since your purchase, we can’t offer you a full refund or exchange. \u00a0To be eligible for a return, your item must be unused and\u00a0in the same […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\n This is a sample page.<\/b><\/p>\n\n\n\n Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n\n\n Additional non-returnable items:<\/p>\n\n\n\n To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\nLate or missing refunds<\/b>\n\n\n\n If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\nSale items<\/b>\n\n\n\n Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n\n\n If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n Contact us at {email} for questions related to refunds and returns.<\/p>\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-4855","page","type-page","status-publish","hentry"],"yoast_head":"\n
* Downloadable software products
* Products that have been opened or unsealed (other than where\u00a0necessary to inspect)
* Products without original packaging or labels<\/p>\n
If a product is shipped internationally from the UK and does not arrive, we will refund the cost of the product but not the postage. A\u00a0refund will only be considered after 45 days from postage.<\/p>\n
Contact us at enquiries@bramblyhedge.com for questions related to refunds and returns.<\/p>\nOverview<\/h3>\n\n\n\n
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Refunds<\/h2>\n\n\n\n
Exchanges<\/h2>\n\n\n\n
Gifts<\/h2>\n\n\n\n
Shipping returns<\/h2>\n\n\n\n
Need help?<\/h2>\n\n\n\n